Vision

Vision

Healthier people participating in their communities.

Mission

To provide integrated health and community services in Melbourne’s east and southeast.

Values

We care for our community and for the people who use our service.

  • Each year we develop a Quality of Care Report and every three years we participate in Accreditation processes.
  • We do this in partnership with our clients and community members to hear your needs and ensure that we provide the best possible care for you.
  • Assessors commended our impressive facilities, our “can do” attitude and our exceptional client focus in our 2015 accreditation.

We listen to people who need our services and we advocate for our community.

  • The development of our current strategic plan was a partnership with key stakeholders, local community members, clients, staff and volunteers. this plan advocates for growth so that more investment can be achieved to improvement service delivery and diversity.
  • We are always listening to our community and service users to create better services together.
  • Working with you leads to a healthy community.

We are accessible, providing innovative and high quality services and programs.

  • We strive to provide quality services and each year we undertake comprehensive surveys of our clients, this year 96% of our clients said they were highly satisfied with our service and would definitely recommend us to others.
  • We provide services to people of all ages, backgrounds and circumstances. Our sites and programs are inclusive and welcoming to everyone.

We partner with other organisations to ensure the development and delivery of better services.

  • Each year we partner with community agencies to develop and deliver services. We strive for new and innovative ways to support community members and organisations.
  • This year we partnered with more than 150 agencies to provide a diverse range of programs including outreach dental services, community events and onsite vaccinations.
  • We also offered a new home to Waverley Benevolent Society and the Wheelers Hill U3A.
  • See our partners

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